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Why is Customer Experience so Important to Businesses?
Westfield World Trade Center, Manhattan, USA People nowadays often toss around the term “customer experience,” and some companies have...
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Sep 28, 20204 min read
How Millennials and Post-Millennials are Shaping the Retail Industry
Luxury brands have been known to adhere to traditional retail strategies: simply displaying their products in company-owned shops or...
Sep 28, 20206 min read
Leading with Customer-Centric Key Performance Indicators
Retailers need to track key performance indicators (KPIs) to evaluate how effectively the company is journeying towards its strategic...
Sep 28, 20203 min read
Why is Conventional People Counting Technology Not Good Enough for Retailers?
n recent years, e-commerce has been growing much faster than brick-and-mortar stores. This is largely due to the fact that online...
Sep 28, 20204 min read
How Store Layout Impacts In-Store Customer Behavior
Creating customer paths and designing store layout in a brick-and-mortar store is one of the key strategies in a retail store’s success....
Sep 28, 20203 min read
Why In-Store Experience is Irreplaceable
Starbucks has introduced pickup-only stores that lets customers order ahead through the chain’s mobile app and pick up their orders...
Sep 28, 20202 min read
How Consumer Value has Changed with the Evolvement of Empowered Consumers
Technology not only fundamentally changes our lives but also the way we make a purchase A new type of consumer is reshaping the retail...
Sep 28, 20204 min read
How Retailers are Using Behavioral Economics to Understand Customer Behavior
With the advancement of technology, retailers now have access to in-store data that maps the movements and decision processes of...
Sep 28, 20202 min read
How Brick-and-Mortar Stores Have Evolved: From Stores to Stories
The emergence of the new retail business model, incorporating technology into offline retail, has blurred the boundaries between offline...
Sep 28, 20202 min read
How Retailers Can Embrace Technology Revolution
Surprisingly, most retailers are slow in adopting new technology. They tend to be “fast followers” rather than “first movers” and have no...
Sep 28, 20203 min read
3 Emerging Business Models in Retail
Today’s customers are changing. They are less loyal and more unpredictable. They switch among stores and prefer experiences over...
Sep 28, 20203 min read
How Retailers Can Survive in the Post-Pandemic World
The coronavirus pandemic has changed the retail industry, resulting in the closure of some physical stores and creating uncertainty for...
Sep 28, 20202 min read
What Retailers Should Consider When Adopting Data Sciences
The future of retail will be built on insights derived from proprietary data, in particular, consumer data. Businesses must act now to...
Sep 28, 20203 min read
How to Convert Different Types of Shoppers Into Buyers
Retailers encounter many different customers every day. However, every experienced retailer should know that there is no magic...
Sep 28, 20203 min read
5 Smart Retail Technologies That Elevate Shopping Experience
The advent of smart technologies, including artificial intelligence (AI), machine learning (ML), and Internet of Things (IoT), is...
Sep 28, 20202 min read
How Cyclops Can Help Retailers Power Smarter Operations
Challenge: A luxury footwear brand experienced a significant decrease in the number of shoppers coming into its store (“footfall...
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