Westfield World Trade Center, Manhattan, USA People nowadays often toss around the term “customer experience,” and some companies have...

Luxury brands have been known to adhere to traditional retail strategies: simply displaying their products in company-owned shops or...

Retailers need to track key performance indicators (KPIs) to evaluate how effectively the company is journeying towards its strategic...

n recent years, e-commerce has been growing much faster than brick-and-mortar stores. This is largely due to the fact that online...

Creating customer paths and designing store layout in a brick-and-mortar store is one of the key strategies in a retail store’s success....

Starbucks has introduced pickup-only stores that lets customers order ahead through the chain’s mobile app and pick up their orders...

Technology not only fundamentally changes our lives but also the way we make a purchase A new type of consumer is reshaping the retail...

With the advancement of technology, retailers now have access to in-store data that maps the movements and decision processes of...

The emergence of the new retail business model, incorporating technology into offline retail, has blurred the boundaries between offline...

Surprisingly, most retailers are slow in adopting new technology. They tend to be “fast followers” rather than “first movers” and have no...

Today’s customers are changing. They are less loyal and more unpredictable. They switch among stores and prefer experiences over...

The coronavirus pandemic has changed the retail industry, resulting in the closure of some physical stores and creating uncertainty for...

The future of retail will be built on insights derived from proprietary data, in particular, consumer data. Businesses must act now to...

Retailers encounter many different customers every day. However, every experienced retailer should know that there is no magic...

The advent of smart technologies, including artificial intelligence (AI), machine learning (ML), and Internet of Things (IoT), is...

Challenge: A luxury footwear brand experienced a significant decrease in the number of shoppers coming into its store (“footfall...